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Frequently Asked Questions

General Questions

Airisu is an Australian studio that focuses on producing and curating a collection of slow-made products that highlight craftsmanship and design, to enrich your lifestyle. Currently, we are focused on hand-poured candles using materials, fragrances, and handpicked ceramic vessels in various sizes and scents to cater to any mood or transform a space.

Learn more about us

Our studio is based in Sydney, Australia

Yes, we most certainly are!
You can reach us through the "Contact Us" section on our website, where you'll be able to drop us a line, or email us directly at hello@airisu.com.au with an expression of interest to collaborate

Yes we do. If you’d like to express your interest, get in touch with our team at hello@airisu.com.au

Production & Delivery

We schedule our crafting time every Wednesday and Friday, and candles require approximately 2-4 days of production time. Once produced and processed, it will take an additional 5-10 working business days to arrive at its destination.

Because our products are made-to-order, they require time to be made and cured.
If you require your candle earlier, please do reach out to us at hello@airisu.com.au.

Additional details can be found on our Shipping & Delivery Page.

Currently, we do not offer international shipping. However, we're actively exploring options for international shipping to bring our candles to customers around the world. Feel free to reach out to us at hello@airisu.com.au to express your interest.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

With exchanges, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please choose carefully as we do not provide free exchange or returns. You may send your order back at your own expense after you have emailed our customer service team at hello@airisu.com.au

Airisu does not provide refunds - please refer to our refund policy on our website.

Additional information can be found on our Return Policy page.

In the unlikely event that you receive a damaged or defective product, please email our customer service team with images and a description of the damage at hello@airisu.com.au within 3 working days of receiving your order. This will be assessed by our team.

Our Candles

You can place an order directly through our website or contact our customer service at hello@airisu.com.au for assistance.
Simply browse our product selection, choose your desired options, and follow the prompts to complete your purchase.

Absolutely. Our candles are designed with safety in mind. We chose materials that minimise soot and smoke, and our wicks are sized appropriately for each vessel for even burning and to prevent overheating.

However, like any other candle, it's important to follow proper burning instructions to ensure a safe experience.

The burn time varies based on the size of the candle. We currently have 3 vessel sizes to choose from:

Made from natural soy wax, our candles are hand-poured into Japanese ceramic cups and use wooden wicks for an even burn.

Unfortunately, not at this moment although you can choose from our available fragrance selection to suit your space with our range of vessels. However in the future we may consider custom scents to become available.

Unfortunately, we do not offer custom scents at this moment, but we may consider this option in the future.
In the meantime, you can choose from our available fragrance range to suit your space or our range of Japanese ceramic cups.

Store the candle out of direct sunlight, in a cool, dry place.
To ensure an optimal burn, make sure to trim the wick to about 5-6mm before each use.
Allow the candle to burn long enough for the entire surface to liquefy during the first burn; this prevents tunnelling.
Keep the lit candle away from drafts, vibrations, and flammable objects.

Absolutely! We encourage you to repurpose the vessel once the candle has burned through.
To remove the remaining wax, we suggest melting the remaining wax with hot boiling water.

  1. Pour hot boiling water into the vessel and allow the wax to soften
  2. Dispose of any solid chunks of wax
  3. Gently hand wash your ceramic vessel in warm soapy water

Definitely! Our hand-poured candles make excellent gifts for various occasions, from anniversaries, and birthdays to celebrating holiday seasons.

Yes, we're committed to sustainability. We use natural soy wax, and prioritise recyclable and reusable packaging materials whenever possible.

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