Store info

Mon-Fri, 10am-6pm

Mon-Fri, 10am-6pm

Contact / Help

Help Centre


I've placed an order from you, when will it be delivered?

Why are my parcels sent from different countries ?


How do I track my order?

How do I know my order has been shipped?

I'm missing an item from my order, what should I do?

I've received the wrong item. What shall I do?

What do I do if I receive a faulty item in my order?

What is Pre-order?


Returns Policy

How can I return my items back to airisu. from Australia?

I've made a return, will you refund my delivery charge?

I've returned an item, have you received it?